Warranty

  • What is Andis’ warranty policy?
    • All Andis products have a 1-year warranty from date of purchase. Products can be sent to Andis for repair or replacement (our choice—we base this on models) if proof of purchase is provided. Unfortunately, you will have to cover shipping on this one. There is more info about all this on the Use and Care card.

      You can contact us at 1-800-558-9441 or info@andisco.com for more information and for us to start a case for you.

  • What is Andis’ blade sharpening warranty policy?
    • If the blade set fails to cut to your expectations, it will be resharpened free of charge if returned within 10 days of purchase. Send your blade set postage prepaid with the original purchase receipt to ANDIS COMPANY, 1800 RENAISSANCE BLVD., STURTEVANT, WIT 53177. Valid in USA & Canada only.

  • How do I determine if my Andis product is under warranty?
    • The best way is to check your receipt. Our 1-year warranty period begins from the date of purchase. And be sure to hang on to that receipt—you will need it to validate the warranty if you need to get something repaired or replaced. You can find more warranty specifics on the Use and Care pamphlet enclosed with your product.

  • Does the warranty apply to Andis clippers and trimmers I bought at a tradeshow?
    • Yes, if you bought them directly from Andis or an authorized Andis dealer.

  • Are there any products that are not under warranty?
    • If you buy something used or from an unauthorized third-party seller (see list below), we can’t honor the warranty on that product, but other than that we’ve got you covered. Please take a look at the Use and Care pamphlet enclosed with your product for more details.

  • My product is still under warranty. How can I get it fixed or replaced?
    • Please contact Customer Support at 1-800-558-9441 or email us at info@andisco.com so we can gather all of the necessary information, create a case for you, and get you everything you need to return your order to our facility.

  • Can I extend my product's warranty?
    • Unfortunately, we are unable to offer extended warranties. For more details, please refer to the Use and Care document which is enclosed with your product. However, we do repair many products that are outside of the 1-year warranty period. Just reach out to us for more information!

  • Can all clippers and trimmers be repaired?
    • Nearly all clippers and trimmers can be repaired. However, depending on the price of the repair and shipping, it may be more cost effective to simply buy a new unit if it’s not under warranty.

  • How much does it cost to repair my clipper or trimmer if outside of warranty coverage?
    • Fees for repairs vary. However, below are general guidelines for repair fees based on the model of your unit:
      ■ Level 1: $20.00 (AAC-1, D8, GO/GTO/GTX, LCL, RT-1, US-1)
      ■ Level 2: $50.00 (ML, MBG-2, LCL-2)
      ■ Level 3: $75.00 (AGR/BGR, BDC, BGC/BGS, FHC, MLC, ORL, RBC, DBLC/DBLC-2, SMC/SMC-2)
      ■ Level 4: $100.00 (HC, HP, LG-3/LG-5, RC)

      If you don't see your unit here, contact our Customer Support team at 1-800-558-9441 or info@andisco.com for more info.

  • How do I pay for my repair?
    • If your product is sent directly to the Andis factory in Wisconsin, we are only able to accept credit card payments (Master Card, Visa, Discover and American Express) and are unable to accept cash or checks. Payment for repairs is required prior to service being started. Once your unit arrives at our facility, a Customer Support team member will contact you for payment. Please reach out with any questions at 1-800-558-9441.

  • What if my product is not repairable?
    • We will happily replace any product that we cannot repair and is still under warranty.

  • Is there a repair station in my area?
    • It’s very likely! There are Andis Authorized Service Centers in many locations. View Andis Authorized Service Centers to see if there’s one near you. Please note, any products still within the 1-year manufacture warranty period must be serviced by Andis Company directly.

  • How do I package and ship my product to be replaced or repaired?
    • Please contact Customer Support at 1-800-558-9441 or email us at info@andisco.com so we can gather all the necessary information, create a case for you, and get you everything you need to return your order to our facility.

  • Do I need authorization or an authorization number to send in my product for repair or replacement?
    • Yes! We recommend reaching out to us before sending any product in so we can create a case and get you all of the information you need.

  • How can I register my product?
    • Registering is easy! Just visit the Andis website's Product Registration page to enter your information. The warranty period begins from the date of purchase so be sure to retain your purchase receipt for verification.

  • How long will it take to repair my clipper?
    • Not including transit time to and from our factory, repairs typically take 5-7 days once we’ve received your item.

  • Repair Center
  • PHONE: 1-800-558-9441
  • HOURS: Monday-Friday, 7am-3pm CST (Closed 12-12:30)
  • Returns
  • ADDRESS: ANDIS COMPANY
    Attn: Returns
    1800 Renaissance Blvd.
    Sturtevant WI 53177, USA