The Interactions this Policy Covers
This Policy applies only to information we collect at and through websites owned and controlled by Andis, including but not limited to, andis.com, AndisGroomingCollege.com and Master-BarberSchool.com and related mobile applications (collectively, the "Site"), and related electronic communications.
This Policy does not apply to any website owned or operated by or communications sent by any third party, even if such third party website or communication links to the Site or if the Site or communication contains links to the third party website. Please pay attention when you leave our Site and read and understand the privacy statements of those third party websites that may also collect your personal information.
Andis uses third party distributors and dealers to sell our products, including, without limitation, third party distributors and dealers located in the European Union. This policy does not apply to any website owned or operated by or communications sent by those dealers or distributors. Please be aware that our distributors and dealers have different privacy policies and practices than Andis.
How We Collect Information and Types of Information We Collect
User Provided Information
Certain features on the Site enable customers and potential customers to provide Andis with certain personal information that we may use to contact or identify you. This information may include, but is not limited to, identifiers (e.g. first and last name, date of birth, e-mail address, phone number, facsimile number, mailing address and IP address), billing address, credit card information, other payment information, company name and position or title, other commercial information (e.g., records of products purchased from Andis), and internet activity (e.g., information on your interactions with the Site).
We may collect this information when you:
- Place an order from our Site;
- Return an item or make an exchange;
- Inquire about our services;
- Create an account at our Site;
- Register your Andis products;
- Sign up for email updates;
- "Contact Us" through our Site;
- Apply for a job with Andis through our Site;
- Enter a contest or sweepstakes;
- Are referred to us through a marketing promotion; or
- Participate in a marketing survey, promotion or event
If you contact us through electronic communication, including by email at our email@example.com address, we typically retain the email in our file servers and collect any contact information you provide so that we can reply to you. Your email also contains metafiles that may contain IP addresses, domain names, and other standard file information and this information may be retained electronically on our servers or in routine back-up files.
If you browse the Site, regardless of whether you create a user account, purchase any products or otherwise interact with the Site, Andis logs your IP address (the internet address of your computer) to tell us which parts of the Site you visit and how long you spend there. Andis will also track the state and/or country you are accessing the internet from, the date and time you visited and the type of computer, operating system and Web browser you are using. Your browser supplies us with this information.
Cookies, Web Analytics and Other Tracking Technology
We use web analytics tools, including, but not limited to, Google Analytics, which is a third-party service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand Site traffic, and web page usage. For more information concerning Google Analytics and how it collects and processes data please see “How Google Uses Data When You Use Our Partners Web Sites or Apps” located at www.google.com/policies/privacy/partners. We use the information provided by these tools to improve our services and our online advertisements. These tools place session and persistent cookies in your browser to identify you as a unique user the next time you visit our Site. Each cookie cannot be used by anyone other than the service provider (ex: Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside, including the United States.
Our servers automatically record certain information (e.g., web request, Internet Protocol ("IP") address, browser type, browser language, URLs, etc.) that your web browser sends whenever you visit our Site. We use this information for statistical purposes that help us design and administer the Site.
Use and Sharing of Information
At Andis, we always want to provide you with the best possible shopping experience and fulfill your orders as you've requested. In order to do this, we collect personal information that allows us to:
- Answer your questions;
- Provide you with excellent customer service;
- Process and track your order;
- Obtain and make payments;
- Provide the products and services you request;
- Contact you about the status of an order;
- Send you promotional offers we believe will be of interest to you;
- Send you email updates;
- Identify your product and service preferences;
- Customize our communications to you;
- Provide information concerning product recalls or products you have purchased;
- Improve our merchandise selection and customer service; and
- Engage in other activities in the normal course of manufacturing and selling handheld tools to trim, cut, curl, straighten and dry hair.
We may also disclose your personal information to our third party service providers, including, but not limited to, distributors and dealers, our independent sales network, common carriers and payment processors, to help us market our products and services, process orders, deliver products, perform market research, promotions management and otherwise assist us in running our business. For example, if you make a purchase through the Site, Andis will share your information with Andis’s payment card processing service provider.
Andis may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates.
When someone visits the Site, our web server’s third party-tracking tool may automatically gather information that allows the Site to communicate with the visitor's computer during the visit. We also may use any of the following information: the number of visits to the Site, which parts of the Site visitors select, IP address (the Internet address assigned to your computer from your Internet Service Provider), domain type, browser type (e.g., Apple Safari, Google Chrome, or Microsoft Internet Explorer) and date and time of day. We use this information for statistical purposes that help us design and administer the Site. Those types of information do not disclose personally identifiable information that would permit us to identify or locate individual visitors.
From time to time, we make our mailing list (names and addresses only) and general shopping activity available to reputable companies whose products we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. We do not share email addresses for this purpose.
Additionally, we may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) satisfy applicable law, a legal order or comply with legal process; (b) defend the rights of Andis or its affiliates or business partners; (c) detect, prevent or otherwise address fraud, security or technical issues or (d) protect against harm to the rights, property or safety of Andis employees, agents, affiliates, business partners, customers or Site users.
Except as set forth in this policy, Andis will not sell your personal information to any other organization unless you expressly agree to it (typically by checking a box indicating your consent).
Andis is active on social media pages, such as Facebook, LinkedIn, YouTube, Pinterest, Instagram and Twitter, and Andis integrates social media widgets or features on the Site. These social media companies may recognize you and collect information about your visit to the Site, and they may set a cookie or employ other tracking technologies. Your interactions with those features are governed by the privacy policies of those companies. Andis may display targeted advertising to you through such social media platforms. Such social media companies have interest-based advertising programs that allow Andis to direct advertisements to users who have shown interest in our products when you visit a social media platform. These advertisements are governed by the privacy policies of those social media companies that provide them.
Andis may take personal and business information and aggregate data so that it is no longer identifiable. Andis may use this information to enhance the features of its Site and services. Andis may also sell or license this aggregated information to third parties or publish the information. Andis will take reasonable precautions to ensure that such aggregated information does not contain any confidential or otherwise identifiable data that could be used to identify its source.
Access to Your Information
You have the right to access, correct, or delete your personal information in certain circumstances. You also have the right to withdraw any consent you have given Andis to process your personal information. If you have questions about the personal information Andis has about you, need to modify, access or delete your information, or want to withdraw your consent for Andis to process your personal information, you can contact us as provided below.
You can opt-out of receiving marketing and promotional e-mails from Andis by using the opt-out or unsubscribe feature contained in our emails.
We maintain appropriate technical, administrative and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
However, since no method of Internet transmission is 100% secure, Andis cannot guarantee, ensure or warrant the security of any personal information you transmit to Andis. Although we will use all reasonable efforts to safeguard the confidentiality of any visitor or other personal information collected, we shall have no liability for disclosure of any visitor information obtained due to errors in transmission or through the unauthorized acts of third parties.
Storage of Personal Information
We will keep your personal information until you contact us and tell us to modify or delete it from our servers or until we determine that the personal information is no longer needed to fulfill the purposes for which it was collected. Andis will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, protect our assets, and enforce our agreements.
Transfer of Personal Information
We do not knowingly collect personal information from children under the age of 16. Children are not encouraged to use the Site and we request that children under the age of 16 not submit any personal information to the Site. Since information regarding children under the age of 16 is not collected, we do not knowingly distribute personal information regarding children under the age of 16.
Governing Law and Jurisdiction
1800 Renaissance Blvd
Sturtevant, WI 53177
We encourage you to contact Andis if you have concerns regarding this policy or our privacy practices. However, if you are located in the European Union and feel we have not resolved a privacy concern related to personal information processed or transferred by Andis, you have the right to submit a complaint to a supervisory authority.
- EMAIL: firstname.lastname@example.org
- PHONE: 1-800-558-9441
- HOURS: Monday-Friday, 8am-3pm CST